Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Disclaimer
- Shipping & Delivery
- Irish customers should receive their order within 1 – 14 working days of placing order. Although there may be delays at busy times of the year such as Christmas or end of year budgets. All orders are despatched using An Post, Nightline or Fastway next day delivery parcel service and are insured and trackable. A signature upon delivery is required, however. Rates Ireland: €10 shipping fee for entire order (free delivery for orders over €250) Northern Ireland: €15 shipping fee for entire order. Delivery time 3-4 days Great Britain: (includes the Channel Islands). From €20.00 shipping fee depending on weight. Items weighing over 5kg will be more expensive. Exact fee will be calculated at checkout. Delivery time; courier 1-3 days. Priority 3-4 days Europe: From €30 shipping fee depending on weight. Exact fee will be calculated at checkout Delivery time; courier 1-3 days. Priority 3-4 days. Please note: iBOTZ do not ship between the 22nd of December to 4th of January.
- Privacy & Security
- iBOTZ asks you, its customer to supply various personal information when creating an account, placing an order and while contacting us. We use this information only for the purpose of filling out orders, communicating with you regarding orders. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside IBOTZ. We are committed to safeguarding the privacy of our customers' personal information.
- Returns & Replacements
- We hope that you will be delighted with the quality of our equipment and accessories you have ordered and received. However, in the case of the following, please follow our procedures. Unwanted Goods If the item(s) you received are not what you were expecting we will happily take it back. Please contact us by e-mail at sales@ibotz.comoutlining exactly what you purchased, when you purchased it and the reason why you are returning it. Goods must be returned within 7 days of receipt of your order. Goods should be returned unused and should include the original labels and packaging in order to allow resale. We cannot accept returned items in which the labels have been removed or packaging damaged. When the goods are received we will contact you by e-mail and refund in full (excluding delivery costs). The cost of returning the unwanted goods will be paid by you. Faulty GoodsIf you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at sales@ibotz.comto inform us and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased it and the reason why you are returning it. We will issue you with a returns note which should be included in the returns package. If you do not include the returns note, we may be unable to attend to your complaint due to insufficient information. Goods should as much as possible be in the same condition as you received them. In the event of you returning goods to us we will advise you how to send the item back to us. We usually ask that you send items back via An Post's Registered Mail (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage cost. Returns Address IBOTZ Ireland Limited, Units 5 & 6, Longford Business Centre, Ballinalee Road, Longford. Co. Longford. Ireland. You will be responsible for the Good(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).
- Ordering
- Orders can be made online only. Payment is accepted by credit card, laser card or cheque (must be cleared prior to goods being released). When we receive your order, you will receive an email as confirmation. When you order goods from us, a contract will be formed when you have received this confirmation email.
- Payment, Pricing & Promotions
- Our prices are outlined on our website and displayed in Euro. We try to ensure that the prices on our website are accurate but it is possible that an error may occur. If an error in pricing is noted, we will contact you with the contact details that you have supplied us with to inform you. We will give you the option of re-ordering at the new price or of cancelling your order. Where you opt to cancel your order, any payment already made will be fully refunded. All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any payment already made. You must pay for goods (including any applicable delivery charges) at the time of placing your order. You do not own the goods until full payment is made including delivery charges where applicable. Where you opt to pay by cheque, you do not own the goods until the cheque has been received and payment has been cleared by your bank. Promotion coupons and discounts can be availed at checkout on the website. .
- Disclaimer
- This website is an online store and information site. No warranty or representation in relation to the accuracy is accepted by IBOTZ on the information on this site and does not accept any responsibility for damage resulting from the use of this site. IBOTZ cannot accept any responsibility for any data or content that is generated by its users. The listings and information contained in the website are intended for general use. Although IBOTZ believes that it has taken all due and reasonable care in providing such information that it believes to be accurate and safe, it specifically presents such information "as is", without any warranty of any kind, express or implied, and it is not liable for mistakes, errors or omissions of any kind nor for any loss or damage caused by a user's reliance on facts data, opinions, statements or other information appearing or published on IBOTZ. At IBOTZ we try to display all information on this website as correct and accurate as possible. No warranty is provided that the information is accurate or correct. IBOTZ assumes no responsibility, whether implied by law or otherwise, for the information provided and disclaims all liability with respect to such information. IBOTZ is not liable for any injury loss or damage that might arise through use of this website. The existence of listings and any advertising on this website does not constitute a guarantee or endorsement of the quality, value or suitability of the products or services so listed or advertised. It may happen that some information is incorrect or not complete. For example when we were provided with incorrect information by the manufacturer of a product. IBOTZ may make changes to the materials at the site or to the products and prices described in them, at any time without notice. The information published on IBOTZ may refer to products, programmes or services that are out of date or no longer available and IBOTZ makes no commitment to update the materials at the site. By visiting IBOTZ you agree to be bound by the foregoing conditions of use.
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